Privacy Policy

Thank you for visiting PullSupply. This Privacy Policy explains how PullSupply collects, uses, stores, and protects personal information when you visit or make a purchase through pullsupply.com.

By using our website, placing an order, or contacting us, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect personal information that you provide directly to us, including:

Name
Email address
Phone number
Billing address
Shipping address
Order details
Payment-related information
Messages or inquiries you send to us
Any other information you choose to provide

We may also automatically collect certain information when you visit our website, such as:

IP address
Browser type
Device information
Pages visited
Time spent on the website
Referring website
Cookies and similar tracking data

Payment Information

Payments are processed through secure third-party payment providers. PullSupply does not directly store full credit card numbers or complete payment card details.

Payment providers may collect and process your payment information according to their own privacy policies and security practices.

How We Use Your Information

We may use your personal information to:

Process and fulfill orders
Ship products to you
Send order confirmations and shipping updates
Respond to customer service requests
Manage returns, exchanges, or order issues
Improve our website, products, and customer experience
Detect and prevent fraud or unauthorized activity
Send marketing emails, if you have opted in
Comply with legal, tax, accounting, and regulatory obligations

Marketing Communications

If you subscribe to our email list or agree to receive marketing communications, we may send you promotional emails, product updates, special offers, or other marketing messages.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or by contacting us at info@pullsupply.com.

Even if you unsubscribe from marketing emails, we may still send you non-promotional messages related to your orders, account, customer service requests, or legal notices.

Cookies and Tracking Technologies

PullSupply may use cookies and similar technologies to improve website functionality, understand website traffic, remember user preferences, and support marketing or advertising efforts.

Cookies may help us:

Keep the website working properly
Remember items in your cart
Analyze website performance
Understand how visitors use the website
Show relevant advertising, where applicable

You can control or disable cookies through your browser settings. Some parts of the website may not work properly if cookies are disabled.

Analytics and Advertising

We may use third-party analytics and advertising tools, such as Google Analytics, Meta Pixel, or similar services, to understand website performance and improve our marketing.

These third parties may collect information about your device, browsing activity, and interactions with our website. They may use cookies or similar technologies according to their own privacy policies.

Sharing Your Information

We may share personal information with trusted third parties when necessary to operate our business, including:

Payment processors
Shipping carriers
Order fulfillment providers
Website hosting providers
Email marketing platforms
Analytics and advertising providers
Customer support tools
Professional advisors, such as accountants or legal consultants
Government authorities, if required by law

We do not sell personal information in exchange for money.

However, depending on the privacy laws that apply to you, some advertising or analytics activities may be considered “sharing” or “selling” personal information. Where required, you may have the right to opt out of this type of data sharing.

International Orders and Data Transfers

PullSupply ships to the United States, Canada, and Europe. If you place an order from outside the United States, your personal information may be processed in the United States or other countries where our service providers operate.

Data protection laws may differ from country to country, but we take reasonable steps to protect your personal information in accordance with this Privacy Policy.

Data Retention

We keep personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including order fulfillment, customer service, business records, fraud prevention, tax, accounting, and legal requirements.

When personal information is no longer needed, we may delete, anonymize, or securely store it as required by applicable law.

How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards to help protect personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no website, online store, or electronic transmission is completely secure. We cannot guarantee absolute security of information transmitted through the internet.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information
Request restriction of certain processing activities
Object to certain uses of your personal information
Request a copy of your personal information
Withdraw consent where processing is based on consent
Opt out of certain marketing or advertising activities

To exercise your privacy rights, contact us at info@pullsupply.com.

We may need to verify your identity before completing your request.

European Privacy Rights

If you are located in the European Economic Area, United Kingdom, or Switzerland, you may have additional rights under applicable data protection laws.

Our legal bases for processing personal information may include:

Processing necessary to fulfill a contract with you, such as processing and shipping your order
Processing necessary to comply with legal obligations
Processing based on your consent, such as email marketing where consent is required
Processing based on our legitimate interests, such as improving our website, preventing fraud, and responding to customer inquiries

You may also have the right to lodge a complaint with your local data protection authority.

California Privacy Rights

If you are a California resident, you may have additional rights under California privacy laws, including the right to know what personal information we collect, use, disclose, sell, or share; the right to request deletion; the right to correct inaccurate personal information; and the right to opt out of the sale or sharing of personal information, where applicable.

PullSupply does not sell personal information for money.

To submit a California privacy request, contact us at info@pullsupply.com.

Canadian Privacy Rights

If you are located in Canada, you may have the right to request access to your personal information, request correction of inaccurate information, and ask questions about how your personal information is collected, used, or disclosed.

To make a request, contact us at info@pullsupply.com.

Third-Party Links

Our website may contain links to third-party websites, apps, or services. We are not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

Your continued use of our website after changes are posted means you accept the updated Privacy Policy.

Contact Us

For any questions about this Privacy Policy or your personal information, please contact us at:

PullSupply
Website: pullsupply.com
Email: info@pullsupply.com