Welcome to PullSupply. These Terms and Conditions govern your access to and use of pullsupply.com, including all purchases made through the website.
Throughout these Terms and Conditions, “PullSupply,” “we,” “us,” and “our” refer to PullSupply. “You” and “your” refer to any person visiting the website, creating an account, contacting us, or placing an order.
By accessing our website, placing an order, or using our services, you agree to these Terms and Conditions, together with our Privacy Policy, Shipping Policy, Returns & Refunds Policy, and any other policies published on the website.
If you do not agree with these Terms and Conditions, please do not use the website or place an order.
PullSupply offers furniture hardware, including handles, pulls, knobs, and related products through pullsupply.com.
Contact details:
PullSupply
Website: pullsupply.com
Email: info@pullsupply.com
You must be at least 18 years old or have reached the legal age required to enter into a binding contract in your country or region.
By placing an order, you confirm that:
You are legally able to enter into a purchase agreement.
The information you provide is accurate and complete.
You are authorised to use the selected payment method.
Your purchase and use of the products comply with applicable laws.
If you place an order on behalf of a company, organisation, designer, contractor, or another business, you confirm that you have authority to act on behalf of that entity.
We make reasonable efforts to ensure that product descriptions, photographs, materials, finishes, colours, dimensions, prices, and other information shown on the website are accurate.
However, product appearance may vary slightly due to screen settings, lighting, photography, manufacturing processes, material characteristics, and hand-finishing.
Products made from brass or other natural materials may have minor variations in colour, texture, tone, surface, finish, or patina. These natural variations are not necessarily considered defects.
All dimensions and measurements are provided as accurately as reasonably possible. Customers are responsible for checking product measurements, hole spacing, centre-to-centre measurements, quantities, compatibility, and suitability before placing an order.
We reserve the right to correct errors in product descriptions, photographs, specifications, availability, or pricing.
PullSupply products may be made or prepared after an order is placed. Certain products may also be customised, personalised, specially manufactured, or produced according to customer-selected measurements, finishes, designs, colours, or other specifications.
Once payment is confirmed, an order may be sent to production quickly.
Made-to-order, custom-made, personalised, or specially produced products may not be eligible for cancellation, exchange, refund, or change-of-mind return, except where required by applicable law.
Before completing your order, you are responsible for checking:
PullSupply is not responsible for errors caused by incorrect measurements, selections, spelling, design information, shipping details, or other information submitted by the customer.
We may offer assistance with custom sizes, finishes, designs, or product selection.
Any recommendation, drawing, preview, illustration, mock-up, or estimate is based on the information provided by the customer. The customer remains responsible for confirming that the final measurements, design, finish, and specifications are suitable for the intended project.
A custom order may be subject to additional pricing, production time, minimum quantities, or written approval.
Where the customer is asked to approve a design, drawing, measurement, finish, or specification, production may begin after approval. Once production has started, approved details may no longer be changed.
Placing a product in your shopping cart does not reserve the product, materials, production capacity, availability, or price.
When you submit an order, you are making an offer to purchase the selected products under these Terms and Conditions.
After placing an order, you may receive an automated confirmation email. This email confirms that we have received your order, but it does not always mean that the order has been accepted or entered into production.
We reserve the right to refuse, limit, suspend, or cancel an order where reasonably necessary, including when:
If we cancel an order after receiving payment, we will refund the affected amount to the original payment method.
We may limit the quantity of products purchased by a single customer, account, household, address, payment method, or business.
Product prices are shown in the currency displayed on the website or at checkout.
The final order amount may include:
Your bank, card provider, or payment service may charge currency conversion fees, international transaction fees, or other charges. PullSupply does not control these charges.
We may change product prices at any time. Price changes do not normally affect orders that have already been accepted.
If a product is listed at an incorrect price due to a technical, administrative, or calculation error, we may contact you to confirm the correct price or cancel and refund the affected order.
Payment must be made using one of the payment methods available at checkout.
Payments are processed by secure third-party payment providers. PullSupply does not directly store full credit card numbers or complete payment card details.
By submitting payment information, you confirm that:
An order may not enter production or be shipped until payment has been successfully confirmed.
If a payment is declined, reversed, disputed, or identified as unauthorised, we may suspend production, cancel the order, or withhold shipment.
Promotions, discount codes, free-shipping offers, and special offers may be subject to additional conditions.
Unless otherwise stated:
We may refuse or cancel a discount if it has expired, been used improperly, or was issued or displayed in error.
Orders may be cancelled only if production, processing, or fulfilment has not yet started.
Because made-to-order and custom products may enter production quickly, cancellation requests are not guaranteed.
Once production has started, the order normally cannot be cancelled unless cancellation is required by applicable law.
To request a cancellation, contact us as soon as possible at info@pullsupply.com
All PullSupply products are made to order unless otherwise stated.
Once payment has been confirmed, the order is sent to production.
Orders are typically dispatched within 2–5 business days after payment confirmation.
Orders are not produced, processed, dispatched, shipped, or delivered on weekends or United States federal holidays.
Production and dispatch times are estimates and may be longer during busy periods, promotions, product launches, holidays, unusually large orders, material shortages, or circumstances outside our reasonable control.
If there is a significant delay, we will contact you using the email address provided with the order.
Shipping availability, delivery estimates, tracking, customs procedures, and shipping charges are governed by our Shipping Policy.
Estimated delivery times begin after the order has been produced, dispatched, and handed over to the shipping carrier.
Delivery times are estimates only and are not guaranteed.
Delays may occur because of:
Nothing in these Terms and Conditions limits any responsibility that cannot legally be excluded.
Customers are responsible for providing a complete and accurate shipping address, name, email address, and phone number.
If you notice an error in your shipping information, contact us immediately at info@pullsupply.com.
We will try to update the information before the order is shipped, but we cannot guarantee changes after production, processing, or fulfilment has started.
Additional charges may apply if an order must be redirected, returned, or reshipped because of:
PullSupply ships to the United States, Canada, Europe, and other international destinations where shipping is available.
For most orders, customs duties, taxes, and related import fees are included in the product price or shipping cost.
In exceptional cases where additional customs duties, VAT, brokerage fees, taxes, or import charges may apply, PullSupply will inform the customer in advance before the order is processed or shipped.
Customers are responsible for complying with import restrictions and local laws in the destination country.
PullSupply is not responsible for delays caused by customs authorities, import inspections, or other local government procedures.
Returns, replacements, exchanges, refunds, and cancellations are governed by our Returns & Refunds Policy.
You must contact us at info@pullsupply.com before returning any product.
Products returned without prior approval or return instructions may not be accepted.
Made-to-order, custom-made, personalised, or specially produced products are generally not eligible for change-of-mind returns.
This does not affect your rights if a product is damaged, defective, incorrect, unsafe, materially different from its description, or covered by mandatory consumer protection laws.
If your product arrives damaged, defective, incorrect, incomplete, or materially different from the product description, contact us as soon as possible and no later than 30 days after delivery.
Please provide:
We may request additional information reasonably necessary to assess the issue.
Depending on the circumstances, product type, availability, and applicable law, we may offer:
Customers should inspect all products before installation.
Any visible damage, incorrect products, missing parts, or obvious defects should be reported before installation.
Customers are responsible for:
PullSupply is not responsible for damage caused by:
This does not exclude responsibility for defective or unsafe products or any liability that cannot legally be excluded.
Product finishes may naturally change over time because of handling, moisture, cleaning products, sunlight, oxidation, environmental exposure, and normal use.
Customers should follow any care instructions provided with the product.
Abrasive cleaners, harsh chemicals, unsuitable polishing products, or improper cleaning methods may damage the product finish.
Normal wear, ageing, patina development, minor colour variation, and damage caused by improper care are not considered manufacturing defects unless applicable law provides otherwise.
Customers may be able to create an account on the website.
You are responsible for:
You must contact us if you believe your account has been accessed without authorisation.
We may suspend or close an account if it is used fraudulently, unlawfully, or in violation of these Terms and Conditions.
You may not use the website:
We may restrict access, cancel orders, or take other reasonable action if the website or our services are misused.
All content available on pullsupply.com, including text, product descriptions, photographs, images, graphics, logos, designs, videos, layouts, icons, and software, is owned by or licensed to PullSupply.
The content is protected by applicable copyright, trademark, and intellectual property laws.
You may use the website for personal and non-commercial shopping purposes.
You may not copy, reproduce, modify, publish, distribute, sell, license, create derivative works from, or commercially exploit website content without prior written permission.
The PullSupply name, logo, and related branding may not be used without written permission.
If you submit a review, photograph, testimonial, comment, suggestion, or other content, you confirm that:
By submitting content for publication, you grant PullSupply a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, adapt, and publish the content for operating, improving, and promoting PullSupply.
We may remove or refuse to publish content that violates these Terms and Conditions.
The website may contain links to third-party websites or use third-party services, including payment processors, shipping carriers, analytics tools, advertising platforms, and social media services.
PullSupply does not control third-party websites and is not responsible for their content, availability, security, terms, or privacy practices.
Your use of third-party services may be governed by separate terms and policies.
The collection and use of personal information are governed by our Privacy Policy.
By using the website, you acknowledge that your personal information may be processed for purposes including:
We make reasonable efforts to keep the website accurate, secure, and available.
However, we do not guarantee that the website will always be available or operate without interruptions, delays, errors, or technical problems.
We may update, suspend, restrict, or discontinue any part of the website where reasonably necessary.
The website is provided on an “as available” basis to the maximum extent permitted by law.
Nothing in this section excludes any mandatory product warranty, legal guarantee, consumer right, or remedy.
To the maximum extent permitted by applicable law, PullSupply is not liable for indirect, incidental, special, punitive, or consequential losses arising from the use of the website or products.
This may include loss of profit, business, opportunity, goodwill, or data.
Where liability may legally be limited, PullSupply’s total liability relating to a particular order will not exceed the amount paid for the affected product or order.
These limitations do not apply to:
PullSupply is not responsible for delays or failure to perform caused by circumstances outside our reasonable control.
These circumstances may include:
Where such an event significantly affects an order, we will provide any notice, cancellation option, refund, or other remedy required by applicable law.
These Terms and Conditions are governed by the laws of the State of Illinois, United States, without regard to conflict-of-law principles.
Before starting formal legal proceedings, customers are encouraged to contact us at info@pullsupply.com so that we can attempt to resolve the issue directly.
Where permitted by law, disputes may be brought before the courts having jurisdiction in Illinois.
If you are a consumer, this section does not remove any mandatory rights provided by the laws of your country, state, province, territory, or region.
You may have the right to bring a claim in your place of residence where applicable consumer law allows it.
Nothing in these Terms and Conditions is intended to exclude, restrict, or replace any mandatory consumer right, warranty, guarantee, remedy, or legal protection.
Where local consumer protection law provides additional rights, those rights will apply.
If any part of these Terms and Conditions conflicts with mandatory law, the applicable mandatory law will prevail.
If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, that provision will be limited or removed only to the minimum extent necessary.
The remaining provisions will continue to apply.
If PullSupply does not immediately enforce a provision of these Terms and Conditions, this does not mean that PullSupply has waived the right to enforce that provision later.
These Terms and Conditions, together with our Privacy Policy, Shipping Policy, Returns & Refunds Policy, order confirmation, and any additional custom-order terms, form the agreement between you and PullSupply.
If written terms agreed for a specific custom order conflict with these general Terms and Conditions, the specific written terms will apply to that custom order, except where prohibited by law.
We may update these Terms and Conditions from time to time.
Any changes will be published on this page with an updated revision date.
Changes normally apply from the date they are published and do not retroactively change the terms governing an order that has already been accepted, unless required by law.
Your continued use of the website after updated Terms and Conditions are published means that the updated terms apply to your future use of the website.
If you have questions about these Terms and Conditions, your order, products, shipping, returns, or refunds, contact us at:
PullSupply
Website: pullsupply.com
Email: info@pullsupply.com
