Shipping
Shipping Policy
Thank you for shopping with PullSupply. This Shipping Policy explains how orders placed through pullsupply.com are produced, dispatched, shipped, and delivered.
Made-to-Order & Dispatch Terms
All PullSupply products are made to order. Once your payment has been confirmed, your order is sent to production.
Orders are typically dispatched within 2–5 business days after payment confirmation.
Orders are not produced, processed, dispatched, shipped, or delivered on weekends or U.S. federal holidays.
During busy periods, product launches, promotions, or holidays, production and dispatch times may be longer than usual. If there is a significant delay with your order, we will contact you by email.
Shipping Locations
PullSupply ships to the United States, Canada, Europe, and other international destinations where shipping is available.
Shipping availability may vary depending on the destination country, address, selected shipping method, and carrier availability.
If we are unable to ship to your location, we will contact you by email.
Shipping Rates
Shipping charges are calculated and displayed at checkout before you complete your purchase.
The final shipping cost may depend on your delivery address, selected shipping method, order weight, order size, destination country, and available carrier options.
Estimated Delivery Times
Estimated delivery times begin after your order has been produced, dispatched, and handed over to the shipping carrier.
Estimated transit times are shown at checkout and are typically:
United States: 3–5 business days
Europe: 5–7 business days
Canada: 5–7 business days
Rest of the world: 5–7 business days
Delivery times are estimates only and are not guaranteed. Delays may occur due to customs processing, weather, carrier issues, high shipping volume, holidays, incorrect address information, failed delivery attempts, or other circumstances outside our control.
International Shipping, Customs, Duties, and Taxes
For most orders, customs duties, taxes, and related import fees are already included in the product price or shipping cost, so customers will usually not need to pay any additional charges upon delivery.
In exceptional cases where additional customs duties, taxes, VAT, brokerage fees, or other import-related charges may apply, PullSupply will inform the customer in advance before the order is processed or shipped.
PullSupply is not responsible for delays caused by customs processing, import inspections, or other procedures required by local authorities in the destination country.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information, if tracking is available for your order.
Please allow up to 24–48 hours for tracking information to update after the carrier receives the package.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout.
PullSupply is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible at info@pullsupply.com. We will do our best to update the address before the order ships, but we cannot guarantee changes once an order has been produced, processed, or handed over to the carrier.
Lost, Stolen, or Missing Packages
Once an order has been shipped and marked as delivered by the carrier, PullSupply is not responsible for lost, stolen, or missing packages.
If your tracking information shows that your package was delivered but you have not received it, please first check with household members, neighbors, your building management, or your local carrier.
If the package still cannot be located, contact us at info@pullsupply.com, and we will help you review the situation where possible.
Damaged Packages
If your order arrives damaged, please contact us at info@pullsupply.com as soon as possible.
Please include your order number, a description of the issue, and clear photos of the damaged item and packaging. This helps us review the issue and determine the next steps.
Delivery Delays
PullSupply is not responsible for delays caused by shipping carriers, customs processing, weather conditions, holidays, incorrect addresses, failed delivery attempts, or other events outside our control.
If your order is significantly delayed, please contact us at info@pullsupply.com, and we will help check the available tracking information.
PO Boxes, APO/FPO Addresses
Shipping to PO Boxes, APO, or FPO addresses may be limited depending on the shipping carrier and selected shipping method.
If we are unable to ship to the address provided, we will contact you by email.
Undeliverable or Returned Packages
If a package is returned to us due to an incorrect address, failed delivery attempt, refusal, unpaid customs duties or taxes, or another delivery issue, we will contact you to discuss the next steps.
Additional shipping fees may apply if the order needs to be reshipped.
Contact Us
For any shipping questions, please contact us at:
PullSupply
Website: pullsupply.com
Email: info@pullsupply.com